General Terms and Conditions
1. Purpose
These General Terms and Conditions govern the booking and provision of services offered through the website https://hammamalalba.com (hereinafter, the "Website"), owned by STE ASILAH AL ALBA SARL (hereinafter, the "Company").
By accepting these conditions, the client acknowledges that they:
- Are of legal age and possess the legal capacity to enter into binding contracts.
- Have read, understood, and fully accept these conditions.
- Assume all obligations arising from the booking process.
These terms shall remain valid indefinitely and apply to all bookings made through the Website.
The Company reserves the right to modify these terms, as well as the services offered and their prices, at any time. Such modifications will not affect bookings that have already been confirmed.
2. Company Information
STE ASILAH AL ALBA SARL
Address:
Lot. Nakhil 35
Asilah 90050
Morocco
Tax Identification: 4936528
ICE: 001546911000051
Website:
3. Contact Information
For any inquiries, clients may contact us via:
Email:
info@hammamalalba.com
Phone:
+212 613 429190
Communications made through these channels shall be considered fully valid.
4. Customer Obligations
The client agrees to use the Website in accordance with applicable laws, respecting the rights of the Company and third parties.
Furthermore, the client guarantees that the information provided during the booking process is true, accurate, and complete, and holds full responsibility for any damages arising from incorrect or false information.
Failure to comply with these obligations may result in the cancellation of the booking without the right to compensation, as well as the initiation of corresponding legal actions.
5. Company Liability
The Company shall provide the contracted services in accordance with these General Terms and Conditions.
For any issues or inquiries, clients may contact us using the information provided above.
6. Languages
Customer service is available in the following languages:
- Spanish
- English
- French
7. Scope of the Contract
This contract governs the contractual relationship between the Company and the client from the moment the client explicitly accepts these conditions during the booking process.
The contract entails the provision of the selected service in exchange for the corresponding price.
8. Booking Procedure
To make a booking, the following information is required:
- First Name
- Last Name
- Phone Number
- Email Address
This information will be used to manage the booking, communicate potential changes, and ensure the proper delivery of the service.
9. Services
Bookings can be made for any of the Hammam Al Alba locations or partner establishments.
Before confirming the booking, the client will be informed of the:
- Price.
- Duration.
- Schedule.
- Service characteristics.
Multiple services may also be booked together as a package.
Promotions and discounts will be clearly identified, showing both the original price and the current valid price.
10. Pricing
All published prices include applicable taxes and are expressed in euros (€), unless expressly stated otherwise.
Before completing the payment process, the client will be able to review the total amount of the booking, along with the corresponding breakdown.
11. Payment Methods
Bookings can be paid via:
Credit/Debit Card
The following cards are accepted:
- Visa
- Mastercard
- American Express
- Maestro
Payments are processed through a secure payment gateway (Virtual POS), using encryption systems that prevent the Company from accessing full card details.
If a payment is declined, the client should verify with their bank that they are authorized to make international transactions.
Bank Transfer
Available for clients who are unable to pay by card.
Cash Payment
The amount can be paid directly at the establishment on the day of the service.
12. Cancellation Policy
We understand that plans can change.
Therefore, the following conditions apply:
- Free cancellation up to 12 hours before the start of the service.
- No refunds will be issued for cancellations made within 12 hours of the scheduled service.
- Date modifications must be requested at least 12 hours in advance.
- Once the service has been provided, no refunds or date changes will be possible.
Requests must be made via email.
13. Force Majeure
Neither party shall be liable for the failure to fulfill its obligations when such failure is the result of force majeure events, including, but not limited to:
- Natural disasters.
- War.
- Terrorism.
- Embargoes.
- Fires.
- Floods.
- Accidents.
- Strikes.
- Interruptions in energy supply or transportation.
The execution of the contract will be suspended for the duration of the force majeure event.
14. Right of Withdrawal
In accordance with applicable regulations, the right of withdrawal shall not apply once the provision of the service has begun with the client's express consent, and the client has acknowledged that they will lose this right upon the full execution of the contract.
15. Applicable Law and Jurisdiction
These General Terms and Conditions shall be governed by the applicable legislation.
For the resolution of any disputes, the parties submit to the Courts and Tribunals corresponding to the consumer's or user's domicile, expressly waiving any other jurisdiction that may apply.
16. Health and Safety Compliance
All services offered by Hammam Al Alba comply with the health regulations applicable to wellness centers.
Our facilities adhere to strict protocols for hygiene, safety, and water quality control, ensuring a safe environment for our clients and strictly applying the recommendations of the competent health authorities at all times.