GENERAL CONTRACT CONDITIONS
This section establishes the contracting and acquisition of SERVICES through the site https://hammamalalba.com/ (hereinafter The website), property of STE ASILAH AL ALBA SARL (hereinafter the person responsible).
By accepting this contract, the consumer and/or user (hereinafter client) accepts the following:
1.- That it is a person with sufficient capacity to contract.
2.- That you have read, understand and accept without reservation each of the points of these general conditions.
3.- That assumes all established obligations.
These conditions will have an indefinite period of validity and will be applicable to all reservations and contracts made through the person responsible for the website.
The Controller reserves the right to modify the contractual offer, constituted by these general conditions and the list of SERVICES and their prices, at any time, although said modifications will not be made with the contracts already made by the consumer and/or user. previously. For all these reasons, it is recommended that you read it before purchasing any service offered.
IDENTITIES OF THE PARTIES
On the one hand, STE ASILAH AL ALBA SARL
Address: Lot. Nakhil 35, Asilah 90050, Marruecos
Tax Identification Number: 4936528
Common Company Identifier (ICE): 001546911000051.
Owner of the website https://hammamalalba.com/.
On the other hand, the client, whose purpose is to be a consumer and/or user of the same and/or contract the services of the website.
COMMUNICATION AND CONTACT
For communications purposes, the Controller makes the following means of contact available to the client:
Email: info@hammamalalba.com
Telephone: +212 613 429190
Communications made between the client and the Controller by such means will be considered effective and valid for all purposes.
CUSTOMER RESPONSIBILITY
The client undertakes to make lawful use of the website and the services provided therein, respecting current legislation and refraining from harming the rights and interests of third parties and the Controller.
The client is responsible for the veracity of the data provided to the website and is therefore responsible for the consequences that may be caused by providing false or erroneous data on this website.
The client must respect and accept the general contracting conditions, and the legal and privacy notices established on this website.
Failure to comply with the above may give rise to the withdrawal or cancellation of the services by the Controller without prior notice and without giving the right to any compensation, as well as the initiation of legal actions to which they have the right to resort. The Responsible
RESPONSIBILITY
The Controller undertakes to respect the obligations established in these general contracting conditions established.
For any information or to resolve doubts, the client will contact by phone +212 613 429190, or via email to the email address info@hammamalalba.com establishing your query.
LANGUAGE
The languages used in communication with the client are: Spanish, English, and French.
PURPOSE OF THE CONTRACT DESCRIPTION OF THE SERVICES.
The purpose of this contract is to regulate the relationship between The Controller and the client at the time the client grants his or her consent during the contracting process by accepting the corresponding box. (Box that, prior to acceptance, will inform you about these general conditions, legal notice and privacy policy of this website). The contractual relationship will entail the provision of a service by the Controller in exchange for a specific price from the user.
RECRUITMENT PROCEDURE
The contracting of the website’s services can be carried out in accordance with the provisions of these general contracting conditions. The person making the reservation must provide their personal information (name, surname, telephone number, and email) to be able to make the corresponding reservation and assignment of the contracted services, communicate any changes related to their reservation and shift, and inform them of the necessary conditions. for adequate service provision.
SERVICES
Online Reservations can be made at the different Hammam Al Alba headquarters or facilities and at collaborating hotels or establishments.
You will be informed of the duration of the service provided and several services can be combined and contracted together as a pack. In any case, the price, duration and shift will be informed.
The user may register on our website in advance to be able to make the reservation they wish.
The main characteristics of each SERVICE are described in their corresponding files or sections. (Features, price, offers, discounts, etc.).
The offers will be duly marked and identified as such, conveniently indicating the previous price and the current price of the offer.
For any information or to resolve doubts, the client will contact by phone +212 613 429190, or via email to the email address info@hammamalalba.com establishing your query.
PRICE OF SERVICES
The prices indicated for each service include taxes and in any case will be expressed in the Euro (€) currency.
The prices indicated in the services, unless expressly indicated otherwise, do not include additional services and annexes to the service purchased.
Notwithstanding the above, the client may check and calculate the total price of the service with the exact breakdowns before proceeding to formalize the payment in the purchase process offered by the Controller.
METHOD OF PAYMENT
Online reservations can be paid:
1) *With credit card. Through this payment method, the client will have to provide their card number, the expiration date and their CVV number. In this case, your data will be encrypted and sent under a secure server to the bank’s virtual POS. This procedure does not provide the card number to the Controller.
The following Cards are supported; VISA, MASTERCARD, AMERICAN EXPRESS AND MAESTRO.
If the payment has not been processed, contact your bank to make sure it allows you to make international payments. If you continue to experience payment issues, please contact us.
2) By bank transfer:
– Bank transfer is used when a client cannot make payment by credit card.
3) In cash, upon arrival at the establishment.
CANCELLATIONS
We are aware that your plans may change. If this happens, please inform us as soon as possible. Please find our cancellation policy below:
Cancellations or date changes must be communicated by email at least 12 hours in advance.
Free cancellation up to 12 hours before the service. We will refund the price paid.
No refunds will be given for tours that start in less than 12 hours.
There are no refunds or date changes accepted once the service has been carried out.
FORCE MAJEURE
None of the contracting parties will have any responsibility for any type of failure due to a major cause or non-compliance with these conditions due to unforeseen or external circumstances, such as acts of God, war, terrorism, embargoes, actions of civil or military authorities, fires, floods. , accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials. The completion of the contract will be postponed until the termination of the force majeure situation.
RIGHT OF WITHDRAWAL
The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.
JURISDICTION AND APPLICABLE LAW
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user’s domicile.
All services offered at Hammam Al Alba comply with the health regulations applicable to wellness centers. This includes strict hygiene, safety and water quality protocols, ensuring that our facilities provide a safe environment for the well-being of our customers. In addition, we follow the recommendations of health authorities to ensure that each treatment is carried out in optimal conditions.